6. Referrals and Follow-Up when IPV Identified or Suspected

When IPV has been disclosed and immediate safety issues have been discussed, it is important to ask the patient if she or he would like a referral for counseling (e.g. local IPV advocacy organization, hospital’s social service department), shelter, or other IPV assistance such as an Order of Protection.

Couples counseling for intimate partner violence is not recommended because of the power dynamics of abuse and it may put the victim at further risk.

CCDPH recommends that all suburban Cook County hospitals develop formal partnerships with local IPV advocacy organizations for service referrals, technical assistance in planning and conducting IPV training for hospital employees and IPV Task Force participation.

Follow-Up Steps:

  • Encourage the patient to make a follow-up appointment to further discuss IPV and how it’s affecting your patient’s health.
  • During follow-up appointments, be sure to expand on assessment questions about the current level of abuse, history of abuse, and any changes in the status of the relationship.
  • Continue to offer support and referrals for IPV advocacy and services if patient has not yet received services.
  • Document IPV services patient has obtained based on referrals given.

Local IPV Agencies

The Cook County Department of Public Health designed an on-line tool to locate specific intimate partner violence services for families in Cook County by zip code. Click here for the IPV Resource Locator. 

The following IPV services are located in suburban Cook County or provide legal or specialized services for all Cook County residents impacted by IPV:

South Suburbs

South Suburban Family Shelter
708-335-3028 (Hotline)
The Mission of South Suburban Family Shelter is to provide comprehensive, coordinated services to families in which intimate partner violence exists. Services include: emergency shelter and transportation; assistance with rent (IPV survivors); counseling; court advocacy; medical advocacy and an abuser intervention program.

Southwest Suburbs

Crisis Center for South Suburbia
Tinley Park
708-429-7233 (Hotline)
The Crisis Center for South Suburbia is a non-profit community organization that provides emergency shelter and other essential services for individuals and families victimized by intimate partner violence and addresses the societal issues that contribute to intimate partner violence. Services include: emergency shelter, 24-hour hotline; counseling, court advocacy and transitional housing.

Pillars-Constance Morris House
LaGrange Park
708-485-5254 (Hotline)
Offers shelter and services for women and children experiencing intimate partner violence. It is among the first and only to offer onsite healthcare and substance abuse counseling. Sexual assault services evaluate, counsel and provide therapy to people affect by sexual assault. Pillars has a 24-hour sexual abuse crisis line and one of Chicago's only sexual assault programs serving Arab American women.

West Suburbs

Sarah's Inn
Oak Park
708-386-4225 (Hotline)
Offers assistance to battered women and their children in the areas of: counseling, support groups and access to a 24-hour hotline. Sarah’s Inn currently provides services to the Austin community on the west side of Chicago and 22 west suburban communities.

Near North Suburbs

Between Friends
800-603-4357 (Hotline)
A nonprofit agency dedicated to breaking the cycle of domestic violence and abuse through education, support, counseling and advocacy services. Offers group and individual counseling for adults, children and teens in English, Spanish, Arabic, and French; court advocacy in English and Spanish in the Rolling Meadows Courthouse as well as at the Chicago DV Courthouse (English only); 24 Hour Hotline; Healthcare and Community Education Training Programs (including 40 Hour Domestic Violence training and the Relationship Education: A Choice for Hope Teen Dating Violence Prevention Program in Chicago schools).

YWCA Evanston/North Shore
847-864-8780 (Hotline)
The program is comprised of seven primary elements: crisis intervention, emergency shelter, transitional housing, community-based services, legal advocacy, violence prevention, and community outreach and education.

North Suburbs

A Safe Place Lake County Crisis Center
Northeastern Illinois
847-249-4450 (Hotline)
A Safe Place provides shelter, court advocacy, referrals and comprehensive counseling programs for victims of intimate partner violence - women and children who have been physically, verbally, or emotionally abused.

Family Services of Glencoe
847-835-5111 (Hotline)
Family Services of Glencoe provides a wide array of services designed to strengthen the family including emergency funds or vouchers, batterers intervention program, community education, counseling and crisis intervention.

Northwest Suburbs

Community Crisis Center
847-697-2380 (Hotline)
Services include a 24-hour crisis hotline and information and referral; emergency temporary shelter for 40 women and children who are homeless due to intimate partner violence or financial crisis; individual and group counseling; medical, legal and welfare advocacy; financial assistance to abate homelessness; emergency food pantry; batterers’ intervention program; transitional living program; a distinct children’s program; and community education. The Community Crisis Center service area includes far northwest suburban Cook County; there are no service area limits for intimate partner violence victims.

Life Span
Des Plaines
847-824-4454 (Hotline)
Life Span has and will continue to provide comprehensive services for women and children enabling them to stay together without violence. Services include: sexual assault counseling and support, including helping survivors obtain a "no contact order"; free legal advocacy, IPV counseling for victim and family and IPV training.

WINGS - Women In Need Growing Stronger
847-221-5680 (Hotline)
WINGS helps homeless and abused women and children by offering integrated services that meet their needs for shelter, education, guidance and support. We provide safe, secure living environments, through transitional housing and emergency shelter, in residential neighborhoods that allow women to go to school, work, and achieve financial and emotional independence.

IPV Legal Services

Domestic Violence Legal Clinic
312-325-9155 (Administrative)
Domestic Violence Legal Clinic (DVLC) is a civil legal service agency focusing on the practice of family law, with a specialization in intimate partner violence. DVLC's service delivery, conducted in partnership with the Circuit Court of Cook County, the Cook County State's Attorney's Office, and the Clerk of the Circuit Court, is an on-site, court-based program providing immediate services at no expense to victims in the new Domestic Violence Courthouse.

Legal Assistance Foundation of Metropolitan Chicago
900-824-4050 (Hotline)
LAF provides legal assistance to low-income residents of Cook County in civil cases only. We help individuals and families dealing with intimate partner violence/family law problems. LAF does not handle child support or paternity issues.

Life Span
Des Plaines
847-824-4454 (Hotline)
Life Span provides comprehensive IPV services, including helping survivors obtain a "no contact order" and free legal advocacy.

Violence Against Women Policy Project
Cook County Sheriff's Office
Sheriff's Women's Justice Programs
2650 S. California, B1
Chicago, IL 60608
773-674-7852 (DWJS)

IPV Services for Targeted Populations

Arab American Community

Arab American Family Services
(708)945-7600 (Hotline)
AAFS offers domestic violence support services: prevention and intervention, individual and family counseling, community education and court advocacy.

Asian and South Asian Communities

Apna Ghar (Our Home), Inc.
800-717-0757 (Hotline)
Apna Ghar (Our Home) provides culturally-appropriate, multilingual services, including emergency shelter, to survivors of intimate partner abuse with a primary focus on the South Asian and other immigrant communities

Korean American Women in Need (KAN-WIN)
877-KANWIN1 or 1-877-526-9461 (Hotline)
KAN-WIN provides bilingual and bicultural comprehensive services to women and children affected by domestic violence. All programs are bilingual, confidential, and are provided free of charge. Services include a 24-hour crisis hotline, transitional housing, support groups for survivors and their children, legal and social service advocacy, children’s program, and job development services.

People with Disabilities

Lester and Rosalie Anixter Center
773-973-7900 (Administrative)
The mission of the Lester and Rosalie ANIXTER CENTER is to provide an array or supports and services for people with disabilities to live, learn, work, and play in the community.

Latino Community

Mujeres Latinas en Accion
312-738-5358 (Hotline)
Mujeres Latinas en Accion is a non-profit, community-based organization in Chicago. Its mission is to empower their fellow Latinas by offering services that reflect their values and cultures and by advocating on issues that matter to Latinas. Services include community education, court advocacy, sexual assault counseling for Spanish speaking survivors and parenting support and education.

Lesbian, Gay, Bisexual & Transgender Community (LGBT)

Center on Halsted: Anti-Violence Project
773-871-CARE (2273) 24-Hour Crisis Line
Short-term counseling for survivors of violence is provided by trained mental health providers through AVP and Center on Halsted’s Mental Health Program. AVP counseling provides support and stability during what can feel like unstable times for survivors of violence. AVP counseling can also include safety planning for those who continue to live in unsafe situations. AVP includes as “survivors” people who are victims or witnesses of recent acts of violence and their significant others, and those who are experiencing abuse in intimate partnerships or other significant relationships.

Polish American Community

Polish American Association
773-282-8206 (Administrative)
Offers a batterers intervention program and an intimate partner violence program (counseling) for Polish speaking victims and their families.

Jewish Community

773-583-HOPE (4673)
SHALVA offers free confidential domestic abuse counseling services to the Chicago Jewish Community. SHALVA’s services include: 24 hour crisis-line; culturally sensitive individual and group counseling; legal information and court support; financial assistance; rabbinical and community advocacy and training; information and referrals; community prevention and educational programs.

Counseling for Batterers

Community Crisis Center
847-697-2380 (Hotline)

South Suburban Family Shelter
703-335-3028 (Hotline)

Family Services of Glencoe
847-835-5111 (Hotline)

Sexual Assault Services

Community Crisis Center
847-697-2380 (Hotline)
At the Community Crisis Center, we work to help victims of sexual assault/abuse regain control of their lives, explore their options and choices, and deal with the effects of the trauma. We strive to empower survivors and help them move through the crisis to develop and pursue their own goals.

Life Span
Center for Legal Services and Advocacy
Chicago and DesPlaines
Sexual Assault Project: The Illinois Civil No Contact Order Act allows victims of sexual assault to obtain a protection order against their attacker in civil court. Attorneys provide representation in civil court to victims of sexual assault. We are the first agency in Illinois to practice this remedy for victims of sexual assault.

LaGrange Park
708-482-9600 (24 Hour Sexual Assault Hotline)
Sexual Violence Services offers counseling, advocacy and innovative therapies for people affected by sexual assault—including a 24-hour crisis line. Crisis center services are confidential, free, and available 24 hours a day, 7 days a week.

Chicago and Suburbs
888-293-2080 (Chicago Metropolitan Area)
708-748-5672 (South Suburbs)
Operating 24 hours a day, 7 days a week, the Rape Crisis Hotlines provide free numbers where survivors of sexual assault and their significant others can call to receive confidential, immediate assistance. The volunteers and staff who answer the phone have received extensive training in sexual assault crisis intervention. The YWCA provides assistance to victims of sexual assault, educates about the effects of violence in our community and promotes general health and wellness through our Sexual Violence and Support Services (SVSS).